Specifications
Whether you choose our EU cloud or your own Dedicated Server at the office: you always get the same full Novot AI platform.
The only choice you make
This is the only difference between Nova Air and Nova Vault. What the platform can do is exactly the same in both — you only choose where it runs and where your data lives.
EU Cloud
Live fast, no hardware needed
We host and manage everything on infrastructure in the EU. Nothing needs to come into your building: you supply the knowledge, we set it up.
Fits: companies that want to start as fast as possible, without dealing with technology on site.
Dedicated Server
Your own hardware at your office
We place and manage a dedicated server in your building. Your documents and knowledge base therefore stay physically at your own location.
Fits: healthcare, legal, financial services — and anyone who wants their documents and knowledge base on their own hardware.
Not sure yet? An intake call usually settles it quickly. This choice is only about infrastructure: where he runs changes nothing about what the platform can do. What he actually does himself at your company is the second question — that is further down, and we settle it in that call.
The same on Air and Vault
No stripped-down cloud version and no pricier server version: the specifications below apply in full to Nova Air and Nova Vault alike. What you do choose is how much Nova handles on his own — that is right below.
Nova works on the channels your customers already use to reach you.
Nova completes whole tasks — not just isolated replies. Which of them he switches on at your company is what the level below decides.
Built around European legislation as standard, not as an add-on.
We set it up, we keep it running. You manage nothing.
The agents below work the same with Nova Air and with Nova Vault. We tailor the capacity and agents to your business — from email handling and WhatsApp support to scheduling and quotes.
How much he does himself
There are only two things to choose between: Nova Air or Nova Vault. That is where he runs. How much he may do himself is not a package but a setting — you switch on per task what you trust him with, and you move up when you are ready. Below is what that setting means in practice, from reading along to starting on his own.
You start small
You pick a single task and the rest of Nova stays off. For anyone who wants to see this work before handing over more.
He reads along and writes back
Sorts what comes in and answers email, frequently asked questions and WhatsApp. He reads along and writes back; at this level he does not yet go further into your systems.
Here something genuinely changes: a matter of trust. Nova only gets to write in your systems once you have seen that his answers hold up.
He may record something
Everything above, plus doing things himself: booking appointments, recording intakes and routing messages to the right colleague. Here Nova gets write access.
And here again, for a different reason: the moment Nova approaches customers himself, marketing rules apply and opting out has to be properly handled.
He approaches customers himself
Everything above, plus starting things himself: drafting quotes, following up leads and asking for reviews. At this level Nova approaches your customers on his own.
And you do not pick this once for everything
The scale above is not fixed at a single setting. You set it per task: he may already close out questions about opening hours on his own while doing nothing about a complaint without you. You start where you are comfortable and move up once you have seen it hold — whatever already runs keeps running. Do count on it doing something: handing him more work asks for more setup and more supervision, and what that means for your quote you hear in the intake conversation.
Capacity & custom work
As standard the platform is sized for the volume of an SMB. How many messages are included for you is set out in your quote. Growing past that, or need your own workflow or integration? We build that on request.
Discuss your requirementsOur approach
We deliver Nova as one product: the development and the ongoing maintenance. On the left is what we deliberately do not do; on the right, what you do get.
What we do not do
What we do
Where you will run into limits
Anyone comparing specifications is looking for what is missing. This is that list — the things you would rather not discover later.
| Topic | How it actually is |
|---|---|
| Choosing where your documents live | Yes — in the EU cloud, or on your own server at your office. |
| Your data stays entirely in the EU | Storage does, including with Nova Vault. The content of a message goes to an AI provider outside the EU to draft the reply — for which separate transfer rules apply. |
| Data processing agreement | Yes — as standard, attached to the proposal and on request. The GDPR requires such a written arrangement too. |
| Encryption at rest | Not set up yet. Traffic in transit is encrypted. |
| Disclosing that the reply came from an AI | Yes — on by default and it cannot be switched off. The AI Act requires that notice at the first interaction at the latest. |
| Certification or pentest report | There is no certification and no periodic external security test. |
| Uptime guarantee | We do not give one. There is a single server, without a redundant setup and without failover. |
| Writing into your own systems | Not at entry level — there Nova reads along and writes nothing back. One level up it gets write access; that is a switch you flip, not a different package. |
| An integration that already exists | There is none. Exact Online, Moneybird and Shopify are built on request: we build them after the intake, we are not a partner of those vendors, and what each API asks of you is described up front. |
| Buying only the build | Not possible. Development and maintenance are one product; maintenance continues after the contract term. |
If something here is a dealbreaker for you, say so in the intake call — then we both know in time.